Today, this blog will guide you about the LEVEL Airlines Cancellation Policy. Sometimes, unfavourable circumstances such as Rain, thunderstorms, technical issues, or personal issues force you to cancel your flight. If you are dreaming of flying with LEVEL airline, it’s important to be prepared for everything in advance. LEVEL is a Spanish airline of International Airlines Group (IAG) and has its registered office in Viladecans, Spain. This airline has its own cancellation and refund policy, and it is your responsibility to understand how these policies actually work.
Understanding Your Air Passenger Rights of LEVEL Airline
From the moment you board a LEVEL flight, your rights as a passenger are secured by European Union Regulation 261/2004. These regulations protect the rights of passengers who are affected by flight cancellation, delay, or rejected boarding due to citizenship, etc. The main motive of these regulations is to provide compensation and care during unforeseen circumstances. Let me present it in a table below.
| Compensation for LEVEL Airline | ||
|---|---|---|
| Flight Delays | LEVEL Airline Flight Cancellations | Denied Boarding |
| Up to € 600 in monetary compensation | Up to € 600 in monetary compensation | Up to € 600 in monetary compensation |
| Care & Assistance | Care & Assistance | Care & Assistance |
| Rebooked flight or Refund | Rebooked flight or Refund | |
LEVEL Delayed Flight Compensation
If your LEVEL flight is delayed by more than 3 hours due to any circumstance caused by the airline, then you are eligible for LEVEL delayed flight compensation. You can get a free meal and beverage, and access to communication. If this cancellation occurred due to some incident under their control, then passengers can get financial compensation as well.
LEVEL Cancelled Flight Compensation
According to the LEVEL airline cancellation policy, if your flight is cancelled within 2 or more than 2 weeks’ notice by the LEVEL airline, then you can rebook your flight without paying any cost. Another available option for you is a refund, but you can not get cash compensation.
In case LEVEL airline cancels your flight with less than 2 weeks’ notice, then you will get the same options of rebooking or refunding, but if the airline is at fault, you become eligible to claim cash compensation.
If your flight is cancelled due to circumstances out of LEVEL airline’s control, then the airline is free from paying you any cash compensation. These out-of-control circumstances are known as extraordinary circumstances. But if your flight is cancelled or delayed by 2 hours and you have rebooked a flight that departs the next day, then LEVEL airline must offer you overnight accommodation and transport.
LEVEL Airline Refund Policy
According to the rules of Regulation EU261, if LEVEL airline cancels your flight with less than 2 weeks or your flight is delayed by more than 5 hours, you are eligible to get a full refund. You can rebook your flight without making any payments.
Denied Boarding & Missed Connection
When you are bumped from a flight of LEVEL airline due to full flights and denied boarding for the same reason, then you are eligible to receive a refund, rebooking or even cash compensation according to LEVEL airline cancellation policy.
You receive the same compensation if you miss your flight due to the early departure of the flight. Sometimes airlines try to rebook your flight for the same destination, but when you arrive 3 or more hours late at your destination, then you can request cash compensation if the situation was under the control of the airline.
How Much Can You Get
The amount of cash compensation depends on the length of your flight and the amount of time.
| LEVEL Airline Compensation | |||
| Delay Time | Flight Distance | ||
| Flights under 1,500 km | Flights between 1,500-3,500 km | Flights over 3,500 km | |
| Over 3 hours | €250 | €400 | €600 |
| Under 3 hours | €0 | ||
Extraordinary Circumstances
When a flight get cancelled or delayed due to some circumstances out of the control of LEVEL airline, these are called extraordinary circumstances. In case of these circumstances, you will not become eligible for any financial compensation from the LEVEL airline. Let’s explore these extraordinary circumstances.
- Bad weather conditions, including thunderstorms, heavy rain, fog, etc.
- Any kind of strike.
- Political issues
- Natural distaster
- A collision
- A sick or misbehaving passenger.
- Security threats
- Restrictions imposed by air traffic control.
When Can I Claim Flight Compensation For My Cancelled LEVEL Flight?
A passenger can claim compensation if the flight was cancelled prior than 14 days of the scheduled departure. LEVEL airline should be the reason behind this cancellation.
When Can I Claim A Refund For My Cancelled LEVEL Flight?
A passenger can request a refund after the cancellation if they don’t want to rebook another flight.
| Cancellation Notice | Alternative Flight | Compensation |
| Fewer than 7 days in advance | Departs 1 hour+ earlier or arrives 2 hours + later | Yes |
| 7-14 days in advance | Departs 2 hours + earlier or arrives 4 hours earlier+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How Long Do I Have To Claim My LEVEL Compensation And Refund?
If you were flying from the UK, you would have 6 years to request for refund. Scotland is exceptional here, as you would have 5 years to claim your refund according LEVEL airline cancellation policy.
How Long Will It Take To Get My LEVEL Compensation/ LEVEL Refund?
If you are eligible for a refund or compensation, and have requested it, you can get your money back within a few weeks or months. In case LEVEL airline is not responding to your request for a refund or compensation, then it may take months or a few years as it has to be taken to court.
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Conclusion
No one can predict what is waiting for us ahead that’s why we should always be ready to face any kind of situation in life. The same goes for the airline when you book a flight, but it gets cancelled or delayed, then it becomes important to know your rights as a passenger. To help you through the cancellation or delayed flights of LEVEL airline, I mentioned above all the main facts of LEVEL airline’s cancellation policy.
