Connect Airlines offers passengers flexible options to cancel their flights and request refunds based on fare type, timing, and booking conditions. Travelers can cancel their reservations online, via customer service, or through the original booking platform.
| Policy Section | Details |
|---|---|
| Cancellation Methods | Website, Mobile App, Customer Service, Travel Agency |
| Risk-Free Cancellation | Full refund if canceled within 24 hours of booking (fare rules apply) |
| Refundable Tickets | Eligible for full or partial refund based on fare rules |
| Non-Refundable Tickets | Cancellation fee applies; remaining amount refunded as credit in some cases |
| Cancellation Fee | Depends on fare type, destination, and cancellation timing |
| Airline-Initiated Cancellations | Full refund or free flight change offered |
| Refund Processing Time | Typically 7–20 business days depending on payment method |
| No-Show Policy | No refund; entire ticket value may be forfeited |
| Travel Credits | Issued for eligible non-refundable cancellations; valid for future bookings |
| Partially Used Tickets | Refund based on unused portion only |
| Special Circumstances | Medical emergencies, bereavement—refunds may be considered with documents |
| Third-Party Booking Refunds | Must contact the agency/platform directly |
